Business Process and Outsourcing Specialists
We have designed our services model around the single notion that “We Are Your IT Department”. In doing so we operate as your fully customized and transparent IT department within your organization. Our managed services are tailored for businesses and budgets of all sizes.
Xmerge makes it easy for you to take the documents, video or audio data you have and turn them into formats that are tailored for your use. Our staff of experienced data processing professionals are experienced and dedicated project managers utilize industry proven workflows to integrate into your organization.
Our proven and reliable transcription outsourcing services will bring overall improvements to your bottom line profits and save you time. With an accuracy rating of 99 percent or higher, our transcriptionists strive for perfection on any document we produce.
In today’s competitive marketplace, focusing on your core competencies is crucial to staying ahead
Our business process and back office services help your organization realize that focus. We have the industry knowledge, technology and seasoned staff that can help you re-direct valuable internal resources on strategic capabilities while our team helps in making all the other processes more efficient. Headquartered in Seattle WA and with Production offices in Manila Philippines, our team work closely with your leadership team to create a fully seamless extension of your internal operations.
What We Offer
Xmerge is made us of only the best people who believe in the premise of our core services.
One Team, One Vision, One Goal – We are a virtual extension of your team. We embrace not just your processes but your culture as well. Our goal is such that we deliver your business objectives seamlessly.
Communication is Key – We have the built in processes and technology to allow for the most efficient and secure communications between our teams. Our project and process training Managers ensure that our teams are always easy and responsive when communicating objectives or revisions.
Analytics – Transparency in numbers allow us to bring true visibility to KPI’s (Key Performance Indicators). We utilize today’s most advanced analytics tools to produce customized management reports to monitor process and workflow trends. By keeping a close understanding of KPI’s, our clients are better able to sustain the most effective and efficient performance levels while outsourcing their processes.
Bundled outsourcing can help redefine back-office operations by taking an end to end process view that overrides functional boundaries. This means reduced cost and increased strategic flexibility while simplifying multiple functions. Xmerge has both the experience and capabilities to help organizations bundle business processes together to include the required technology with the focused goal to help reduce operating risk, simplify the governance process, reduce redundancies, costs, and improve overall performance.
Xmerge utilizes today’s most advanced Analytics tools to report Key Performance Indicators. This type of real-time transparency into every day processing will translate into tangible efficiencies in your back office operations.
Dedicated Process Management
Xmerge’s experienced and season Project Managers have a sole goal of creating efficiencies in communication which translate to efficiencies in production for your organization’s processes. Xmerge PM’s utilize proven workflows that allow us to be that vital liaison between your internal and outsourced teams.